Refund policy

All training courses offered through the JeeniusMind online store are digital, self-paced learning products delivered electronically.

Due to the digital nature of these products, all purchases are final. Once payment has been successfully validated and the order has been processed with our training/service provider, the course order cannot be cancelled, returned, exchanged, or refunded.

JeeniusMind therefore does not offer refunds, returns, or exchanges for online training courses purchased through our website once the order has been processed.

Before You Purchase

We strongly encourage customers to carefully review the course description, content, requirements, certification details, and inclusions before completing their purchase.

If you are unsure whether a particular course or certification is suitable for your experience, career objectives, or training needs, please contact JeeniusMind before purchasing. Our team will be pleased to assist you in selecting the most appropriate training programme.

Course Access Issues

If you experience a technical issue during your first login that prevents you from accessing your course, please contact our support team at admin@jeeniusmind.com.

JeeniusMind will liaise with the relevant training or service provider to investigate and resolve legitimate course-access issues as promptly as possible.

Please note that a technical access issue does not constitute grounds for a refund where the course licence or training access has already been issued or processed. We will instead work with the relevant provider to restore or provide the appropriate access.

Acceptance of This Policy

This Return & Refund Policy applies to all online training courses purchased through the JeeniusMind online store.

By completing a purchase through JeeniusMind, you acknowledge and agree to the terms of this Return & Refund Policy.

For any questions before purchasing or for assistance with an existing order, please contact us at admin@jeeniusmind.com.